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data

data Archives

They’re only human: Big data made simple

How a group of experienced retailers, with decades of shop floor CX, sought to make sense of the tech-world.

Woolworths looks to ‘gift’ of first party data

Supermarket retailer looks to cross-channel, cross-device approach.

It’s all a matter of judgement

Professional managers have a place, just not in the critical leadership positions that involve the key ingredient that c...

This lies at the heart of retail failure

The solution is not big data, robotics, the CX or a better brand.

Tracing the past for retail’s tomorrow

New research examines the key milestones in the evolution of customer experience to chart the store of tomorrow.

Retail success starts in the data centre

Sponsored: SAP has built new data centre infrastructure in Sydney to support local deployments of cloud-based commerce.

Cybercrime costing billions in APAC

Malware customised for local markets, phishing and social engineering attacks on the rise.

Personalisation and Profitability

How one fashion retailer is utilising data-driven technology and real human-to-human interaction to fuel growth.

Clemenger’s focus on data, direct and loyalty

justONE becomes Trans-Tasman lead on loyalty programs.