Trending news

Customer frustration
E-commerce

Poor search functionality on websites is killing loyalty and costing sales

My Nguyen
Several men and women sitting in a boardroom with serious expressions on their faces.
Strategy IR Pro

How retailers can navigate Iran war’s supply chain disruption

Nicole Kirichanskaya
Financial

Retailers monitor Middle East conflict as fuel and shipping costs rise

In the past, disruptions to shipping routes and oil supply linked to tensions in the Middle East have affected New Zealand.

Uyen Duong
Strategy IR Pro

How is Costco sustaining growth amid tariffs and expansion?

Strong membership renewals, digital growth and steady warehouse openings helped the retail giant deliver another robust quarter.

Michael Baker
Strategy IR Pro

Why do brands go silent in the fitting room?

Nicholas Ryan
Regulatory

Insolvencies are rising – could a law change help firms trade out of trouble?

Benjamin Liu
Luxury IR Pro

Prada FY2025: Miu Miu drives growth as group prepares Versace turnaround

Tong Van

NZ retailers cannot outspend global players – but they can outthink them 

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Latest news

Financial

Retailers monitor Middle East conflict as fuel and shipping costs rise

Uyen Duong
Shopping centres & malls

Dress Smart Christchurch sold to Oyster Property Group

Irene Dong
Strategy IR Pro

Why is buying easier but choosing harder?

Nick Gray
Customer IR Pro

Who is the modern male shopper now?

From protein tubs to hair care and primer, the modern man is rewriting wellness codes.

Tahlia Whitfield

Publications

Stores

Clothes on hangers.
Strategy IR Pro

Why do brands go silent in the fitting room?

Nicholas Ryan
Molteni
Openings & closings

Italian furniture brand Molteni&C to open flagship in Auckland

Kaycee Enerva
Haircare products on retail shelf
Strategy IR Pro

Why is buying easier but choosing harder?

Nick Gray
Hermès at IconSiam, Bangkok, Thailand
Store design IR Pro

New standout stores during last quarter: Hermès, Champion and more

Irene Dong
Openings & closings

New Farro Fresh store planned for Newmarket

Uyen Duong

Retail Transformers

Retail Transformers

‘Decision fatigue’ has broken shopping. Stitch Fix’s Debbie Woloshin has a fix

  • 19m38s
Kelly Cook - CEO, David's Bridal
Retail Transformers

How Kelly Cook is reshaping David’s Bridal with an experience-first mindset

  • 19m 38s

Digital

Customer frustration E-commerce

Poor search functionality on websites is killing loyalty and costing sales

The study suggests that legacy keyword-based systems are failing to meet the rising expectations set by generative AI.

My Nguyen
Strategy IR Pro

How is Costco sustaining growth amid tariffs and expansion?

Michael Baker
Supply chain IR Pro

How can retailers strengthen supply chains in 2026?

Adam Thorn
Strategy IR Pro

Why is buying easier but choosing harder?

Nick Gray

Business

Customer frustration
E-commerce

Poor search functionality on websites is killing loyalty and costing sales

My Nguyen
Several men and women sitting in a boardroom with serious expressions on their faces.
Strategy IR Pro

How retailers can navigate Iran war’s supply chain disruption

Nicole Kirichanskaya
Costco warehouse store entrance.
Strategy IR Pro

How is Costco sustaining growth amid tariffs and expansion?

Michael Baker
Clothes on hangers.
Strategy IR Pro

Why do brands go silent in the fitting room?

Nicholas Ryan
Financial

Retailers monitor Middle East conflict as fuel and shipping costs rise

Uyen Duong

Resources and downloads

Dive into our free retail resource hub - the home to industry reports, guides, annual lists and more.

Digital distinction - Commbank

Digital distinction: Attracting and retaining a new breed of customer

How should consumer businesses respond when budget-conscious consumers are changing up how they shop and spend? The emer...

Download Now

Re-energising the customer and employee experience

If you’re like many retailers, 2023 has brought some challenges. Rising customer expectations, increasing costs, and lab...

Download Now

A dollar saved is a dollar earned

Nowadays retailers are not just fighting each other for market share, as consumers deal with a 10% increase in the cost ...

Download Now

Gamifying the Shopping Experience

The impact of gamification on retail customer engagement. Gamification has been utilised in various forms by retailers a...

Download Now
View all

Business

E-commerce

Poor search functionality on websites is killing loyalty and costing sales

My Nguyen
Strategy IR Pro

How retailers can navigate Iran war’s supply chain disruption

Nicole Kirichanskaya
Strategy IR Pro

How is Costco sustaining growth amid tariffs and expansion?

Michael Baker
Clothes on hangers. Strategy IR Pro

Why do brands go silent in the fitting room?

Retailers spend heavily on brand voice, yet the moment customers try on clothes often remains a silent, forgettable experience.

Nicholas Ryan

PODCASTS

Careers

Woman in white blazer working
Regulatory

Insolvencies are rising – could a law change help firms trade out of trouble?

Benjamin Liu
Recall: Steinlager Alcohol Free bottles, contain alcohol
Regulatory

Not so alcohol-free: Steinlager recalls 2538 cases after labelling error

Kaycee Enerva
a crate full of soft-sided parcels for online delivery
Regulatory

Courier businesses fined $1.2m for cartel conduct

Harry Booth
gift card with expiry date
Regulatory

Gift card laws clarified ahead of commencement 

Sean Cao
Inside Four Square supermarket
Supermarkets

Foodstuffs’ court challenge of ComCom’s merger decision begins

Sean Cao
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