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Customer

Laybuy’s ASX debut values company at A$246 million
Laybuy has listed on the Australian Stock Exchange.

Laybuy’s ASX debut values company at A$246 million

New Zealand company Laybuy listed today on the Australian Stock Exchange with an initial public offer (IPO) that raised A$80 million. The IPO values the buy-now, pay-later (BNPL) business at A$246 million. ...
Consumers rank NZ’s most reputable brands
Foodstuffs South Island taps into customer data
How COVID-19 changed online shopping behaviour in April and May
Not all retailers feel spending recovery: RetailNZ

Customer Archives

Laybuy’s ASX debut values company at A$246 million

New Zealand company Laybuy listed today on the Australian Stock Exchange with an initial public offer (IPO) that raised ...

Not all retailers feel spending recovery: RetailNZ

Retail sales are up, but certain segments are missing out.
Customer

Virtuous or virtue signalling?

With brands increasingly making statements on social issues, what's the best way to instil genuine change and communicat...

Mitre 10 tweaks loyalty program to be more customer-centric

The retailer has merged its two loyalty programs into one, and made it easier to join online and use in-store.

Foodstuffs South Island taps into customer data

The supermarket and grocery cooperative has joined its North Island counterpart in using a new customer data science pla...

Consumers rank NZ’s most reputable brands

Whittakers, Trade Me, Mitre 10 and Earthwise recognised as the most reputable brands in New Zealand, survey shows.

More shoppers comparing prices before purchase: report

The new finding comes after prices rose due to supply chain disruption during Covid-19.

Accent Group to capitalise on ‘seismic’ shift in consumer behaviour

Footwear retailer says it plans to open three new stores in New Zealand next month.

How COVID-19 will change consumer behaviour

Beyond the immediate crisis, retailers need to consider how consumer behaviour will change in the future.
Image of a woman working at a laptop

How COVID-19 changed online shopping behaviour in April and May

Some products that were expected to increase in popularity actually decreased, a recent survey revealed.
Marketing

Brands risk backlash over Black Lives Matter. Should they still speak out?

Brands including local luxury label Zimmermann have come under fire for not living up to their messages of equality.
Customer

How retailers can stretch less and mean more to customers

By having an almost singular focus, retail brands will be better positioned to underpromise and overdeliver says Moensie...

Understanding consumer sentiment during COVID-19

Retail Doctor Group runs through how to understand and utilise data on the changing consumer.

Consumer complaints up 20 per cent in FY19

The Commerce Commission has released new information about consumer complaints.
Customer

The limbic system, the cognitive mind and the user illusion that misleads

This misconception about consumers is still rampant in retail.

How women’s life-long experiences of being judged by their appearance affect how they feel in open-plan offices

It is not just face-to-face communication that becomes worse in open-plan offices.
Fashion & accessories

The Iconic, Accent Group discuss what’s next in customer obsession

Retail leaders discuss how to get ahead of customer expectations.

Where ‘woke’ came from

And why marketers should think twice before jumping on the bandwagon.

Domestic online spending strengthens

Rise in spending on local sites helps boost total online retail sales.