Customer

Business Customer
Online marketplaces IR Pro

Southeast Asia’s most valuable online shoppers do their homework off the platform

Tong Van
Strategy IR Pro

How Studs’ Anna Harman is building the go-to ear piercing destination

Nicole Kirichanskaya
Strategy IR Pro

Why does Telfar inspire such fierce customer loyalty?

Nicole Kirichanskaya
Mecca Beauty Loop discovery boxes.
Strategy IR Pro

Why have loyalty programmes lost their sense of fun?

Complicated offers and clunky redemptions can turn a brand’s thank you into homework.

Ben Ashley
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Is Starbucks’ North American closures a bad sign for the coffee giant?

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