Customer

Business Customer
Store design IR Pro

Inside Merrell’s Asia-Pacific flagship and its multibrand retail ambitions

Stephanie Caite Chadwick
Marketing IR Pro

Why brands like Prada are elevating the human touch in their marketing campaigns

Nicole Kirichanskaya
Customer

Cost is not the only reason people buy illicit tobacco

Janet Hoek
A blond woman standing outside holding several red, gift-wrapped gifts.
Strategy IR Pro

How will millennials and Gen Z shape holiday shopping this year?

Younger shoppers are set to drive holiday spending growth, but their budgets and buying habits differ.

Nicole Kirichanskaya
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More from Customer

Google Universal Cart shopping interface.
Strategy IR Pro

Will privacy concerns hold back the rise of agentic commerce?

Nick Gray
Apple’s first foldable iPhone launches worldwide.
Strategy IR Pro

What does Apple’s first foldable iPhone mean for the market?

Reuters
Customer

Shrinkflation, expensive coffee machines targeted by Consumer NZ awards

Harry Booth
online shopper
Online marketplaces IR Pro

Southeast Asia’s most valuable online shoppers do their homework off the platform

Tong Van
An image of Studs studio with a neon sign.
Strategy IR Pro

How Studs’ Anna Harman is building the go-to ear piercing destination

Nicole Kirichanskaya
A black Telfar shopping tote at the brand’s sample sale at One Hanson Place.
Strategy IR Pro

Why does Telfar inspire such fierce customer loyalty?

Nicole Kirichanskaya
Mecca Beauty Loop discovery boxes.
Strategy IR Pro

Why have loyalty programmes lost their sense of fun?

Ben Ashley
Exterior of a Starbucks store
Strategy IR Pro

Is Starbucks’ North American closures a bad sign for the coffee giant?

Nicole Kirichanskaya
Jessica Sepel, JSHealth Vitamins founder.
Strategy IR Pro

Why longevity is reshaping the wellness industry

Jessica Sepel
Innocent carton packaging joke.
Strategy IR Pro

Why small brand moments make a big impression

Tom Law
Openings & closings IR Pro

What a chaotic little bookshop can teach big retail

Tahlia Whitfield
Wise Move

Moving home as a major retail moment: What Kiwis buy before, during and after

Wise Move
Harvey Nichols Build Hollywood
Luxury IR Pro

The line drawn on August 13, and what it means for Harvey Nichols shoppers

Tong Van
Marketing IR Pro

How Miss Amara convinces customers to buy premium rugs without touching them

Stephanie Caite Chadwick
chatbot on a phone screen
E-commerce

Online CX Index special edition: The rise of chatbot obstruction

Mareile Osthus
cooking in kitchen
Food & beverage

‘Food carries memory’: More people are craving nostalgic, comfort dishes

Sean Cao
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