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Customer

What it’s like to shop as a person with an intellectual disability
Ella Darling is a project worker at Council for Intellectual Disability

What it’s like to shop as a person with an intellectual disability

There are about 200 million people who have an intellectual disability, according to the World Health Organization. Here, Alex Elliot and Ella Darling, project workers from Council for Intellectual Disability,...
VIDEO: How Lovehoney is serving customers with disabilities
How Skechers is stepping up the fun factor
When it comes to e-commerce, Howards Storage World is cleaning up
How AuMake is using social e-commerce to drive connections with ANZ brands

Customer Archives

Retail without borders

When Australia’s doors slammed shut last March, it cost the retail industry a bundle. But internal border closures have ...
baby

How Gen Y is fuelling a bougie baby boom

Retailers report strong demand in the premium baby market since the pandemic with “aspirational, yet real influencers” a...

The role of the retailer in a mask mandate

In a mask mandate how much responsibility falls on the retailer?

Demystifying the allure of the pop-up

Pop-up shops will be a permanent part of the retail landscape going forward.
luxury retail

Why luxury retailers must go above and beyond on service

The luxury consumer, in particular, needs to feel valued. Appreciated. And it does take a certain skill set to make that...
Dan Murphy's direct to boot

Talking tech with Endeavour X

Dan Murphy’s has launched numerous tech innovations this year to bring convenience, safety and speed to the customer exp...

Online beauty in 3D: Behind the creation of Charlotte Tilbury’s virtual store

British beauty brand Charlotte Tilbury is driving digital connections with consumers through virtual store.

Noel Leeming warned by ComCom after almost 100 complaints

Noel Leeming warned after it knowingly sold products without stock.

Can at-home beauty services survive beyond the pandemic?

Home hair colour brands confident that DIY beauty services are here to stay.
Aliexpress

How shoppertainment is fuelling the growth of AliExpress

AliExpress’ director for social commerce shares how live streaming is changing the way people shop.

Conscious consumerism could break the camel’s back this Christmas

With retailers looking to bring in more customers this holiday, will they be held accountable to a year of layoffs and p...
Image of wine

Q&A: How Vinomofo has built a community in Singapore

Even during the pandemic, this Aussie wine retailer has continued to grow its tightknit customer base of ‘mofos’ in Sing...

Why forward-thinking retailers are finally becoming more inclusive

Kmart has just joined a growing list of retailers offering products for people with disabilities.

How Pharrell’s skincare line avoids the usual pitfalls of celebrity product launches

Humanrace, launched by US singer and rapper Pharrell Williams last week, already has consumers rushing to the checkout.

Smashing stereotypes: Lovehoney announces partnership with disability start-up Handi

The two businesses plan to open up society's conversations around disability and sexuality with their new collaboration.