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Why Deciem is debunking “clean beauty”

Deciem has launched a new campaign to educate consumers about chemicals and allay fears perpetuated by clean beauty mark...

The Reject Shop rolls out training after team subject to verbal abuse and stalking

Retailers, union and government grappling to deal with increasing levels of customer abuse towards frontline staff.

Why supermarkets are investing in payment platforms

Major supermarkets are investing heavily in payment platforms in a bid to deliver a seamless customer experience that ri...

Inside Accent Group’s new customer experience centre

The Australian footwear giant has built a new space in its head office dedicated to helping the CX team innovate and thr...
Dan Murphy's

Woolworths failed to listen to critics in Darwin store debacle, report finds

Woolworths admits commercial considerations took precedence over public interest as Independent Review into Darwin Dan M...

“Flawed from the outset”: Behind the downfall of David Jones Food

David Jones’ parent suggests a move towards concessions model and longlife products to save ailing food business.

Good. Different? Aldi follows rivals on self-service and e-commerce

Aldi Australia is rolling out self-service technology to select stores in NSW and taking its first steps in e-commerce.

Meet the new online outlet mall targeting Gen Z and millennial consumers

TheDOM.com aims to elevate the off-price shopping experience through a site design and tone of voice geared towards a yo...

Analysis: Will older Asian consumers cling to e-commerce post-Covid?

Older online shoppers have long been viewed as the last barrier to full scale generational e-comm adoption, but the pand...

Why Rip Curl is barrelling into sustainable surfwear

With the recent announcement of a wetsuit recycling program, Rip Curl is looking at other ways it can be kinder to the p...

‘Back to the hustle’: Why Ryan Gracie left Catch to join MyDeal

We asked the digital marketing expert about the rise of online marketplaces, what he thinks about livestreaming and more...

Strandbags hit with seven counts of misleading sales practices: ComCom

The Commerce Commission alleges that between July 2018 and January 2020, Strandbags used misleading sales practices to s...

Valentino decision to ditch fur “encouraging” but more transparency needed

Valentino is the latest luxury fashion brand to scrap the use of fur in its collections, but animal welfare organisation...

Can the Google Store take a bite out of Apple?

Google’s decision to invest in bricks-and-mortar retail proves that there’s still power in the in-store experience.

Can fun drive footfall in shopping centres?

Out-of-home entertainment business Funlab is set to double its footprint with APAC expansion plans.