Dennis Price, Author at Inside Retail

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Achieving retail success amongst the carnage

How many of the things we ‘know’ about retail is myth and how many are facts?

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Trump is the kind of president New Zealand needs

Click bait annoys, but in bricks and mortar land we have the same thing.

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This lies at the heart of retail failure

The solution is not big data, robotics, the CX or a better brand.

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Will customers talk to robots?

Imagine CEOs could ‘talk’ to all staff across a country-wide network, get feedback and pass on tips during the day – all with no ongoing cost after setup?

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Retail learnings from Pokémon Go

How retailers can learn from the Pokémon Go craze – without missing the bigger picture.

Dennis Price

Coming out as a retailer

Without exception we can attribute success or failure of a retail business to people, says Dennis Price.

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The 7 deadly sins of retailing

It is beneficial to take the time to diagnose the failings in one’s retail business, says Dennis Price.

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30 practical tips for e-commerce success

Dennis Price provides his top 30 tips for e-commerce operators.

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The right strategy today is wrong tomorrow

Things that we know today are always overturned in the face of advancing knowledge, writes Dennis Price.

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How good are you?

A host of biases in our thinking processes make us think we are better than we really are, says Dennis Price.

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Was your customer service once beautiful?

You need to listen to customers and know them to be successful at customer service, writes Dennis Price.

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Why do franchises fail?

Dennis Price gives his view on why some franchises don’t survive.

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