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Dennis Price

Dr Dennis Price is retail, marketing & strategy allrounder with a portfolio career of concurrent interests as Consultant & Coach (at Ganador), Entrepreneur (at Yearone Solutions), Academic (at AIB) and Retail Centre Management (at JLL). With an MBA and a DComm and over 30 years’ experience working in multiple industries across multiple continents, and with many successes and failures under the belt, he is well positioned to offer practical, yet often contrarian insights into the world of Consumer Behaviour. He does that as commentator at Inside Retail as well as writing prolifically on various platforms, and as a highly rated public speaker. He lives in the idyllic Kiama, NSW and can be reached at or on 0411 030 436.

From the author

The great loyalty swindle

Forget everything you think you know about customer loyalty.

How the ‘law of more’ makes discounting worse

To break out of the discount cycle, follow Patagonia.

Bartering: Why this old retail trend will make a comeback

New technology is converging to make it possible.

What landlords assume about retailers

If you build the stage, who will come to act on it?

Customer complaints have zero ROI

Focusing on customer complaints can have a range of negative impacts on businesses.

Should retailers ‘take the knee’?

What role should business play in socio-political issues?

What no one tells you about e-commerce failures

10 lessons for bricks and mortar retailers.

When business models eat themselves

Modern businesses, now so seemingly invincible, are vulnerable at the core.

Retail fan or retail spectator?

The challenge we face is that we actually believe is incongruent with what we say – that is why we fail in the ‘executio...

A radical solution for retail innovation

Most challenges can be overcome if we want to do it and we have the technology to do it.

What would you do today if you knew what would happen in 17 years’ time?

Executives don’t really want to know what the future will be like.

What value in a lease?

How can retailers dishonour contractual commitments with no/limited consequence?

Seven immutable truths of prosperous shopping centres

In the coming evolution of malls, there are a few self-evident truths to be considered.

What ails our retailers? Retailing with our eyes wide shut

Managers treat their companies like organisations, leaders treat their companies like an organism.

Achieving retail success amongst the carnage

How many of the things we ‘know’ about retail is myth and how many are facts?

Trump is the kind of president New Zealand needs

Click bait annoys, but in bricks and mortar land we have the same thing.

This lies at the heart of retail failure

The solution is not big data, robotics, the CX or a better brand.

Will customers talk to robots?

Imagine CEOs could ‘talk’ to all staff across a country-wide network, get feedback and pass on tips during the day – all...
Software & systems

Retail learnings from Pokémon Go

How retailers can learn from the Pokémon Go craze – without missing the bigger picture.

Coming out as a retailer

Without exception we can attribute success or failure of a retail business to people, says Dennis Price.