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Heather McIlvaine

Heather McIlvaine is features and premium editor - retail at Inside Retail. In her nearly four years writing for Inside Retail, Heather has traveled to Shenzhen to cover the epic Chinese shopping event Single’s Day, doggedly reported the details of Amazon's launch in Australia, toured the biggest office supplies store in the world to understand the future of physical retail, dissected the 'Instagram aesthetic' with three brands that embody the look and followed the local fashion industry's pivot to making PPE during Covid-19. An LA-native who now lives in Melbourne (via Munich), she could happily survive on a diet of good tacos, coffee and beer and welcomes local recommendations for all three.

From the author

Sustainability

Why Sass & Bide is investing in stores when others are cutting costs

The designer fashion label has invested in tech for a new, showstopping window display.
Management

How to survive in turbulent times, according to a Barnes & Noble exec

Kacey Sharrett, Barnes & Noble’s VP of e-commerce and digital, has faced some pretty turbulent times in her retail caree...
Image of Levi's
Management

On the ballot: How brands could make a difference in the US election

Thousands of companies have pledged to give their workers paid time off to vote in the upcoming presidential election. H...
Image of Apple store in Hong Kong
Data & analytics

Are retailers falling behind on AI adoption?

A new report from Google Hong Kong shows a discrepancy between AI readiness in retail and other sectors. Here’s why.
Pureplay

VIDEO: Catch founder Gabby Leibovich shares his story

How the entrepreneur grew Catch into one of the country's biggest e-commerce companies.
Image of Gucci handbag
Sustainability

Analysis: Why resale is here to stay

With buy-in from major brands including Gucci and Levi’s, fashion resale is no longer a niche market. Here’s what you ne...
Image of The Athlete's Foot new activewear offer
Sports & adventure

Accent Group has a vision for the future, and it’s not focused on footwear

Having conquered shoes, the owner of The Athlete’s Foot now wants to grab a share of the broader performance market.
Leadership

Q&A: How I create the stylish brand voice of The Outnet

A fun chat with head of content Claudia Mahoney on creating a community of customers and what we’ll be wearing post-Covi...
Image of man wearing Le Specs sunglasses
Sustainability

VIDEO: How Le Specs is reinventing its products for a brighter future

The eyewear giant has a new collection of sunglasses made from grass. Creative director Hamish Tame explains how.
Image of Kate Morris
Pureplay

“Pretty wild”: Kate Morris reflects on Adore Beauty’s IPO

Why going out on investor roadshows was an “eye-opening” experience for the beauty business founder.
Image of Alysia Montaño
Sports & adventure

How this Kiwi maternity activewear brand beat Nike to the punch

New Zealand brand Cadenshae is several steps ahead of Nike, which launched its first dedicated maternity collection, Nik...
Image of boohoo model
Supply chain

Boohoo scandal reveals the problem with fast fashion

Boohoo has promised to do more to prevent exploitation in its supply chain. But why is it happening in the first place?
Image of Singtel store
Store tech

How a Singaporean telco built the world’s best store

Here’s how the innovative Unboxed store from major Singaporean telco Singtel works.
Management

‘We gambled on this thing’: Gerry Harvey reflects on the past six months

A candid conversation with Harvey Norman's chairman about Melbourne’s reopening, stock shortages and rent.
Image of someone using AR tool on a mobile phone
Software & systems

Kmart just launched an AR tool. But do customers really use them?

AR seems perpetually stuck on the list of tech trends to watch. That could be about to change.
Image of Flipkart app on a smartphone
Supply chain

What to expect from Flipkart’s Big Billion Days sale this year

Experts predict the event will be bigger than ever before, and that could be a problem for delivery.
Image of Martin Matthews wearing Castlegrade facemask
Pureplay

Why this facemask is better than the rest

Former Brand Collective CEO Martin Matthews is behind the Australian launch of Castlegrade.
Marketplace

What Amazon’s new luxury platform means for brands

Amazon's massive audience is a strong drawcard for luxury labels, but will it cause brands to lose prestige?
Glamorous women in black and white gowns on the runway.
Supply chain

Analysis: Fashion rethinks seasonality

Some of the biggest names in fashion want to rewrite the calendar that dictates when clothes are made, shown and sent to...

Harvey Norman posts nearly 20 per cent increase in full-year profit

Furniture chain benefits from people upgrading their homes during lockdown.