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Heather McIlvaine

Heather McIlvaine is features and premium editor - retail at Inside Retail. In her nearly four years writing for Inside Retail, Heather has traveled to Shenzhen to cover the epic Chinese shopping event Single’s Day, doggedly reported the details of Amazon's launch in Australia, toured the biggest office supplies store in the world to understand the future of physical retail, dissected the 'Instagram aesthetic' with three brands that embody the look and followed the local fashion industry's pivot to making PPE during Covid-19. An LA-native who now lives in Melbourne (via Munich), she could happily survive on a diet of good tacos, coffee and beer and welcomes local recommendations for all three.

From the author

Why more businesses are backing a campaign to change Australia Day

In 2020, businesses committed to do more to stamp out racism. Now, efforts to change the date of Australia Day seem to b...

How online retailers have unwittingly fuelled far-right extremists

Disturbing products have been found on Amazon and Etsy, and they're just the tip of the iceberg.

Where art meets fashion: Country to Couture comes to Melbourne

Indigenous design is underrepresented in Australian fashion. This annual event is working to change that.

Kmart’s next turnaround? Digital

Analysts see the retailer’s recent partnership with Catch as a much-needed boost to its digital capabilities.

Q&A: How US celebrity Teyana Taylor found her perfect fit in fashion

We chat with the new creative director of women's fashion brand Pretty Little Thing.

What’s driving Menulog’s triple-digit growth streak?

The business is riding high on the combined forces of Covid-19 and Snoop Dogg.

Why Pomelo is betting big on stores in Southeast Asia

Over the past two years, online women’s fashion business Pomelo has expanded rapidly offline, building up a network of 2...

Superette co-founder Rickie Dee reflects on 2020’s ‘wild ride’

We catch up with the founder of one of New Zealand’s most successful designer fashion businesses.

‘We’re here for the long run’: Foreo CEO talks future plans

Building digital competence internally and co-creating products with customers are just some items on the agenda.

Retail Lab: Inside Grown Alchemist’s holistic new store concept

Clean skincare brand Grown Alchemist has opened its first bricks-and-mortar store, and it’s like nothing else on the mar...

Why Arc’teryx is taking a ‘less is more’ approach to product mix

The Canadian outdoor brand is prioritising versatility and simplicity in its product mix to help customers buy better.

How City Chic’s IT team contributes to its omnichannel success

Ensuring stores have a solid internet connection is harder than it sounds in a world of BNPL and click-and-collect.

VIDEO: A behavioural scientist shares WFH productivity tips

Dr. Juliette Tobias-Webb shares tips for maintaining productivity when working from home.

Q&A: How I went from wrestling to bridal fashion

We chat with Kyha CEO and designer Claire Murphy about her life before she entered the world of bridal fashion.

What Style Capital’s investment means for Zimmermann

With new funding from an Italian private equity firm, the luxury fashion label is gearing up for global expansion

‘Southeast Asia is the future’: Apex CEO talks global growth

Bangladeshi footwear giant Apex has opened its first international store in Nepal, and it’s just the beginning for the a...

What we learned from Australia’s 20 Coolest Retailers this year

From courageous decision-making in the face of the pandemic, to caring for the planet, here are five key takeaways from ...

VIDEO: Why the future of retail is all about personal connection

Here's how Livia Wang believes retailers can recreate the intimate nature of in-store visit online.

Why forward-thinking retailers are finally becoming more inclusive

Kmart has just joined a growing list of retailers offering products for people with disabilities.

Shock but not surprise: Topshop-owner’s collapse was ‘a long time coming’

Arcadia Group has just become the UK’s biggest corporate casualty of Covid-19, but analysts say its troubles started lon...