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Brian Walker

Brian Walker is founder and CEO of Retail Doctor Group, a retail advisory and consultancy group and the Australian elected partner member of the global retail expert’s alliance Ebeltoft Group.

From the author

Why we shouldn’t write off physical shopping just yet

The basic human desire for social contact is part of the physical shopping experience.

The 5 Golden Rules of reducing your occupancy costs: Rule #3

Contributor Brian Walker explains how to diagnose your own business before entering a centre.

Why is pureplay online retail so rarely profitable?

Our contributor makes some back-of-the-envelope calculations to answer this perennial question?

The 5 Golden Rules of reducing your occupancy costs: Rule #2

Contributor Brian Walker reveals the important clauses in your lease.

The 5 Golden Rules of reducing your occupancy costs: Rule #1

Everything you need to know before you sign a lease.

The limbic system, the cognitive mind and the user illusion that misleads

This misconception about consumers is still rampant in retail.

The case for swimming against the current

Why when everyone else is zigging, it’s time to zag.

Eight steps to maximise your sale price

Opinion: Every good business should always be ready for sale.

Don’t innovate, adapt: What retailers can learn from Ikea

The furniture retailer has adapted its iconic store format for urban shoppers.

How to cut through the kaleidoscopic customer journey

Three tips for building a community in the age of social media.

It takes people to bring retail alive

Store staff have a huge influence on the customer experience. Are you investing in them?

European retail: The greatest hits

Fresh off a retail study tour, Brian Walker reviews the best of European retail.
Store floor

The space race: How to design your shop floor to build loyalty

A case for taking products off the shelves, and putting classrooms in the store.

The truth about physical store closures in retail

A closer look at global store closure data, and a plea for local data.

Why retail basics are the key to a great customer experience

Why being a great retailer is fundamental to the customer experience.

The relationship between online and physical retail? It’s complicated.

What we can glean from the past Christmas trading season.

How to beat the machine

Brian Walker on the power of storytelling in retail.

Do you own the retail space?

What invitation do you have to play in the great game of retail?

Why shortening the transaction gap and lengthening the experience matters

As retail changes stores need to realise the opportunity of experience.

Why Australian retail is breaking under the weight of stock

Brian Walker on the 'scourge' of the retail proposition.