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Brian Walker

Brian Walker is founder and CEO of Retail Doctor Group, a retail advisory and consultancy group and the Australian elected partner member of the global retail expert’s alliance Ebeltoft Group.

From the author

Store design

Why we shouldn’t write off physical shopping just yet

The basic human desire for social contact is part of the physical shopping experience.
Leasing

The 5 Golden Rules of reducing your occupancy costs: Rule #3

Contributor Brian Walker explains how to diagnose your own business before entering a centre.
Pureplay

Why is pureplay online retail so rarely profitable?

Our contributor makes some back-of-the-envelope calculations to answer this perennial question?
Leasing

The 5 Golden Rules of reducing your occupancy costs: Rule #2

Contributor Brian Walker reveals the important clauses in your lease.
Leasing

The 5 Golden Rules of reducing your occupancy costs: Rule #1

Everything you need to know before you sign a lease.
Customer

The limbic system, the cognitive mind and the user illusion that misleads

This misconception about consumers is still rampant in retail.
Management

The case for swimming against the current

Why when everyone else is zigging, it’s time to zag.
Financial

Eight steps to maximise your sale price

Opinion: Every good business should always be ready for sale.
Management

Don’t innovate, adapt: What retailers can learn from Ikea

The furniture retailer has adapted its iconic store format for urban shoppers.
Customer

How to cut through the kaleidoscopic customer journey

Three tips for building a community in the age of social media.
Workforce

It takes people to bring retail alive

Store staff have a huge influence on the customer experience. Are you investing in them?
Management

European retail: The greatest hits

Fresh off a retail study tour, Brian Walker reviews the best of European retail.
Store floor
Store design

The space race: How to design your shop floor to build loyalty

A case for taking products off the shelves, and putting classrooms in the store.
Openings & closings

The truth about physical store closures in retail

A closer look at global store closure data, and a plea for local data.
Customer

Why retail basics are the key to a great customer experience

Why being a great retailer is fundamental to the customer experience.
Omnichannel

The relationship between online and physical retail? It’s complicated.

What we can glean from the past Christmas trading season.
Customer

How to beat the machine

Brian Walker on the power of storytelling in retail.
Store design

Do you own the retail space?

What invitation do you have to play in the great game of retail?
Customer

Why shortening the transaction gap and lengthening the experience matters

As retail changes stores need to realise the opportunity of experience.
Supply chain

Why Australian retail is breaking under the weight of stock

Brian Walker on the 'scourge' of the retail proposition.