AI

Digital AI
AI

When social media no longer needs people, what does the ‘social’ part mean?

Vincent Charles
Strategy IR Pro

How will millennials and Gen Z shape holiday shopping this year?

Nicole Kirichanskaya
Strategy IR Pro

Will privacy concerns hold back the rise of agentic commerce?

Nick Gray
woman shopping through tablet on taobao on Chinese online shopping day on November 11
Strategy IR Pro

Taobao’s Double 11 reset: Simpler prices, AI assistant and a push beyond China

This is the first Double 11 in which a shopper can complete the whole purchase through an assistant.

Tong Van
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New AI shopping agents promise better bargains. But who pays the price?

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What can retailers learn from viral AI collaborations?

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Why Apple is betting on Siri AI to win the smart home race

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Google announces Gemini 4 flagship AI model after months of delays

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Inside McDonald’s push to have AI price your Big Mac

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Supply chain

Could AI make New Zealand’s supply chains more resilient?

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Meta CEO Mark Zuckerberg presents the Muse Charm during the Meta Connect event.
Electronics & appliances

Meta launches AI gadget Charm as race for post-smartphone hardware heats up

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Breville coffee machine
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Breville’s margin squeeze reveals the real coffee machine arms race

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Why facial recognition is retail’s next ticking timebomb

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Workforce

Why AI may make retail’s frontline employees more valuable, not less

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Online CX Index special edition: The rise of chatbot obstruction

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Inside Polaroid’s campaign against the data centre

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Ford workers assemble a vehicle.
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Why Ford now believes veteran knowledge is essential to optimise AI

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Semiconductor worker in chip facility.
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Why are Samsung employees South Korea’s hottest singles?

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Sneakerboy storefront exterior.
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The sales floor has been reset. Now what?

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Instagram logo and smartphone users.
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How the Sephora Instagram hack exposed Meta’s AI weakness

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