It’s all a matter of judgement

The last few months I have been confronted with several occasions that have demonstrated why not all retailers are equal. Moments where it is very clear what separates the real merchants from the ‘professional managers’. And every one of these moments has been about the decision making required to show leadership. I know it is fashionable and politically correct to support the notion that anyone can be taught how to be creative and lead. I personally think that is rubbish. There is something

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