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Brian Walker

Brian Walker is founder and CEO of Retail Doctor Group, a retail advisory and consultancy group and the Australian elected partner member of the global retail expert’s alliance Ebeltoft Group.

From the author


Gaining your unfair advantage

Brian Walker on the insidious effect of cannibalisation between physical retailers.

“You talking to me?”

Brian Walker examines the art of telling your story.

Retail predictions for 2018

Brian Walker predicts the big five retailing trends for the year.

The theatre of Christmas retailing

Brian Walker says it’s showtime for retailers – and time to maximise trade during the crucial period.

Building real customer experience into award winning retail

Brian Walker on a Spanish retailer's novel approach to travel.

All things must pass

Brian Walker ponders over some of the older brands within the Premier Investments stable.
Fashion & accessories

Ray Ban transforming optical retailing

Brian Walker looks at the iconic brand’s flagship store in SoHo.

How to build your brand’s trust economy

Consumer trust has emerged as the currency you cannot trade.

The changing skill sets to be a retailer

What are the professional role profiles of our future retailers?

How to breed innovation

Why is innovation typically lumped under the banner as product development or format refinement?

Leading the customer experience at the edge

Are today's shopping centres being dumbed down?

Building the right growth model

Strategy without proper robust consumer insights is like surgery with a blunt scalpel.
Store design

Building award-winning retail

It's no surprise that a revolutionary fast food concept has experienced runaway success and sustained international atte...

Longer boats are arriving and who manned the light house?

Australia is no longer an island economy.

Retail basics are so yesterday

The mechanics of stock turn are nowhere as sexy as digital interfaces at the POS, but is still if not more, crucially im...

Why underinvestment is hurting Australian retail

Think investment or risk customer divestment.

Which leadership style are you?

Over-managing details or under-leading with direction gives rise to operational difficulties.

Don’t blame the referee, let’s concentrate on the game plan

The less fit have tended to blame economic circumstances instead of their failed attempts at building a strong multi-cha...
Fashion & accessories

Keeping up with Ted Baker

How a British retailer is proving that there are alternative ways to convert the power of video messaging into sales.
Openings & closings

‘X marks the spot’ – TK Maxx to enter Australia

New entrant's element of surprise tactics could indeed keep Aussie consumers ‘leading now new paths’.