Building real customer experience into award winning retail

The real voyage of discovery consists not in seeking new landscapes, but in having new eyes – Marcel Proust Customer experience – a term simple in its pronunciation and varied in its interpretation – yet the community of leaving a customer empowered, rewarded and loyal remains the common outcome. Welcome to Pangea, the Spanish travel retailer who understands that physical retailing is an emotional connection to be savoured, felt and remembered. This RDG/Ebeltoft Group glob

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