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It takes people to bring retail alive

You walk into a retail store, whatever it is, and if there’s a sense of entertainment and excitement and electricity, you want to be there. – Howard Schultz Retail is and always will be a predominantly people business. And while it is being separated into ‘buying’, which is about commoditised fulfilment models, and ‘shopping’, which is about the art of influencing others to buy from the physical space, the focus on people in our shops and their leadership is o