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Digital distinction: Attracting and retaining a new breed of customer
How should consumer businesses respond when budget-conscious consumers are changing up how they shop and spend? The emer...
Re-energising the customer and employee experience
If you’re like many retailers, 2023 has brought some challenges. Rising customer expectations, increasing costs, and lab...
A dollar saved is a dollar earned
Nowadays retailers are not just fighting each other for market share, as consumers deal with a 10% increase in the cost ...
Gamifying the Shopping Experience
The impact of gamification on retail customer engagement. Gamification has been utilised in various forms by retailers a...