The Conversation

The Conversation, Author at Inside Retail


Overworked and underpaid: Why strikes are on the rise

70,000 Kiwis walked out of work last year.


Regulating Facebook could hinder small businesses with overseas customers

The ACCC should not overlook the role of social platforms in helping Australian small businesses sell goods globally.


Our culture of overtime is costing us dearly

Your long workweek may be doing you harm.


Online shopping algorithms are colluding to keep prices high

Dynamic pricing tools have become more sophisticated.

Phone shopping mobile

The decoy effect: how you are influenced to choose without really knowing it

How the decoy effect influences consumer purchase decisions.

delivery1 (1)

The hidden costs of online shopping – for customers and retailers

“Customer first” is the basis of all retailer strategies, but now they are struggling with the consequences.


Recycling is not enough

Zero-packaging stores show we can kick our plastic addiction.


Has consumerism taken over Christmas?

Two marketing experts discuss.


Woke washing: what happens when marketing communications don’t match corporate practice

Companies seeking to embrace corporate social activism must also have patience.


Digital assistants like Alexa and Siri might not be offering you the best deals

Your home digital assistant is always listening, but is it always offering you the best content?

Steinhoff CEO Markus Jooste

Book on Steinhoff’s demise shows danger of ‘big men’ business leaders

Crucial lessons on the collapse of Steinhoff.


Why we think businesses are out to get us

Why people view successful businesses as evil.

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