Dave Farrell, Author at Inside Retail

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Customer service: a spontaneous echo

No amount of indoctrination will enthuse demonstrable passion from team members unless there is meaningful engagement.

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The hunter-gatherer in us all

Retail’s misery is a result of silver-bullet distraction and a narcissist misconception of what matters.

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The secret life of an autistic retailer

Employers can be prejudiced against those they perceive to be disabled and often hide behind the bureaucracy of health and safety concerns.

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Telltale signs of an ailing retailer

How do symptoms present themselves to the general public?

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The faux discounter

Discount branding is a tightrope that very few do well and even less should partake.

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Retail cultures reflect leadership

A realisation that the company name is not the overriding brand nor are product and price-point decisive factors.

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Change without courage is mute

Be wary of those who prescribe change for they are the very same who either did not foresee today’s retail turmoil or contributed toward it.

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The retail plunge from mediocrity

The compulsion for conformity is nothing other than a guise by ambivalent support offices and ivory towers in a corporate quest for sameness.

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Fiddling while retail burns

Are the fundamentals of retail being ignored in the clamour to apportion blame when business wanes?

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You know you’re a retailer when…

Why retailers can never switch off – even when not on the job.

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Retail – no place to hide

Why retail is, and always has been, an open and honest industry.

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Retail guru or snake oil charmer?

Are advisors and consultants aiding and abetting retailers, or doing more harm than good?

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