Retail: Character, charisma and candour

Retail is about participation where character, charisma and candour ought to prevail for consequential leadership to flourish. These three C’s are fundamental in today’s environment of customer-centric theatrics and interactive engagement. So seldom evident, particularly in outlets failing to inspire and secure sustainable market share. Each an intuitive human behaviour but often regarded by professional and educational fraternities as disruptive and polarising, hence their syst

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