We see an industry hell-bent on spending billions on robotics, automation, hi-tech gadgetry and cyber telecommunication, which is then sold under the guise of customer experience. In itself an admirable evolution, however, if it is not simulated by a comparable aspiration toward team member development then issues of integrity and agenda abound. Computerisation can and must only be used as a complementary tool for a trained and valued workforce for it will never replace the unsurpassed technolog
What is it that retail is trying to achieve through technology?
Nov 22, 20172 mins read