The thrill of the old

Retail has rushed to embrace technology in recent years. Just as consumers have armed themselves with a dazzling array of devices (I sit now with a laptop perched on my knees, a smartphone in my pocket, and a tablet in my bag), merchants have kitted out their stores and staff with tech. Done right, that’s a good thing. Technology can augment and improve the shopping experience immeasurably. But we should never forget the power of human connection in

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