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The TV Shop penalised $1.1 million for misleading customers 

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Why fragmented product data is eroding retail margins

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Inside Nike’s great China purge: Fewer sellers, one brand

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Online CX Index special edition: The rise of chatbot obstruction

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The last resort: Shein’s Hong Kong listings, explained

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Payments

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Retailers misjudging Pinterest are missing out

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Inside L’Oréal’s next-gen product placement in the Legally Blonde prequel

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