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consumer NZ

consumer NZ Archives

Kiwi shoppers no longer believe supermarket ‘specials’

Other problems related to “specials” include advertised specials being out of stock or being charged at a higher price a...

Large format retailers falling behind in customer satisfaction

Smaller retailers are more likely to be viewed as experts, report finds.

Countdown claims credit for falling food prices

Supermarket giant Countdown has claimed credit for New Zealand’s falling food prices.

Which supermarket in lead for budget buys?

Price monitoring required to prevent deceptive discounts and promotions.

NZ’s best and worst retail performers

Good old-fashioned customer service can't be beaten.

Unsatisfactory credit card rewards

Many cards offering shopping voucher rewards have negative net value.

Consumer contracts in the spotlight

New ban on unfair terms in consumer contracts come into effect.