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Take a deep breath: Here’s how to deal with an angry customer

Difficult customer behaviour is on the increase. According to research by the National Retail Association, Australia’s 1.5 million retail workers have been on the frontline of the Covid-19 pandemic and are experiencing increased customer aggression and abuse. This is having a significant impact on the health and well-being of team members, making it essential for them to feel fully supported and prepared with the appropriate tools to manage difficult customer interactions. Equipping your