Coronavirus has turned retail therapy into retail anxiety – keeping customers calm will be key to carrying on

So you finally hit the shops and cafes after weeks of lockdown. After disinfecting your hands, following the arrows around the shop or to your table, taking care to avoid others where possible and, in some cases, providing your contact tracing details – how enjoyable was the experience, really? The return to shopping and eating out has certainly come as welcome relief in those countries lucky enough to be opening up. The malls are open! You can book your favourite restaurant! Goodbye home cook

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