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How to convert passers-by into loyal brand advocates

Do you know… What peel off rate you are getting from passerby traffic?What your conversion rate of shoppers to buyers is?Your customers’ needs and motivations?The buying behavior of your top 20 per cent of customers?What your customers think and say about you?Why customers keep coming back to you? If you can honestly answer yes to all of the above, then congratulations, you will have no need to read on and keep up the great work. If not, perhaps you would like some tips to convert your p