customer service Archives - Inside Retail
How customers from each country rate their shopping experiences.
The management view that everything can be cut down to ‘international benchmarks’ is formulaic nonsense.
Retailer’s need to pay a visit to this regional store to witness first hand what is happening there.
No amount of indoctrination will enthuse demonstrable passion from team members unless there is meaningful engagement.
Why retail is, and always has been, an open and honest industry.
Is the lust for new tech solutions causing retailers to lose focus on service?
Debunking key delusions surrounding customer service in retail.
Tyre retailer takes out gold in New Zealand’s Quality Service Awards.
Key considerations to weigh up before launching into international markets.
Why human interaction is key as technology drives retail innovation.
Bruce Cotterill’s account of customer service that will make you squirm.
Face to face interactions are being replaced with electronic ones, say kiwis.