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Are retailers falling behind on AI adoption?

Image of Apple store in Hong Kong
A new report from Google Hong Kong shows retailers are lagging behind other sectors – finance, travel and technology and innovation – in their readiness to adopt artificial intelligence (AI). The finding is part of a three-year longitudinal research project delving into AI development in Hong Kong, and is based on a survey of more than 400 businesses, including 210 corporates and 239 SMBs.  The average score on the Business AI Readiness Index, which rates companies on their know-how, co