The future of retail shop formats

“It is not in the stars to hold our destiny but in ourselves” – William Shakespeare One question I am asked from time to time is whether I see the retail shop format that we all grew up with changing. The answer is a resounding yes, with implications for every retailer, and our industry experts and associations accordingly. Changes to the way consumers shop is perhaps the greatest structural change in retailing history, and certainly the most profound in this generation’s experience, fue

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