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Nick Gray

Nick Gray is the founder of I Got You Consultancy and a passionate retail and brand specialist with over 20 years in the industry.

More from Author

motion blur of people with shopping bags in a busy shopping mall. retail sale and discount.
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Retail is still about people – and that’s exactly why it’s changing

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A campaign image from the running brand On featuring the Sesame Street character Elmo
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How retail narratives shape customer experience and brand loyalty

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Goodbyes Brunswick Store
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The rise of second-hand shopping in Australia: A cultural and economic shift

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Three women with shopping bags walking and laughing.
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The happiness formula that drives retail customer satisfaction and loyalty

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A science-based framework for crafting remarkable physical retail spaces

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The human value add in an AI-driven world

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‘All about the rush’: Why physical stores are critical during Black Friday

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How the rise of post-death consumerism gives new meaning to the CLV metric

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Sick of hearing about AI? The key is understanding how to make it work for you

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These five core drivers explain why we shop. Here’s how to harness them

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The power of ‘invisible PR’ in retail

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