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More than skin deep: Why I love working at Mecca as a skincare expert

As any savvy beauty retailer knows, selling customers skincare products is about more than just reducing pores and clearing surface-level blemishes, but boosting their self-esteem, health and wellbeing. And in the current climate, when many customers are in lockdown and hiding behind a face mask, skincare is one of the most popular categories in retail right now. We chat with Mecca skincare education manager Lucy Shaw, about what she’s learnt from customers as a skincare expert and how beauty