Foodstuffs South Island taps into customer data
Foodstuffs South Island joined Foodstuffs North Island in its aim to become one of the most customer driven retailers in the world.
The two supermarkets and grocery cooperatives have united in using the Tesco-owned Dunnhumby customer data science platform.
Foodstuffs North Island launched the Actionable Customer Insights Program in May 2019 to support its plans of becoming a customer driven retailer.
With Foodstuffs South Island joining this program, it means all parts of the Foodstuffs businesses will be able to access key customer insights, tools and practices.
Chris Quin, Foodstuffs North Island CEO, said the program ensures customer data and insights drive the company’s decision-making everyday.
“Having Dunnhumby as our partner means we will challenge ourselves to deliver world class offers for our customers and cooperatives,” Quin said.
Quin said the program is focused on ensuring they have a customer-led range and space allocation, smarter customer-driven pricing and promotions, and making sure their customer engagement is grounded in a deep understanding of their customers.
“This is so we can deliver a store and digital experience that exceeds their expectations,” he said.
“It is the next logical step for Foodstuffs South Island to join the program so that both co-ops have access to rich customer insights at a national, regional and store level.”
According to Foodstuffs North Island, over the past year, the program got off to a strong start with the launch of customer promises across each brand – initiatives like New World’s Everyday Value program, category range updates, and nine new customer insights tools including Symphony Shelf Planning, Shop on Lab Customer Insights, and Shelf Review.
“At this time in history, customers’ needs are changing in extraordinary ways; understanding their experience within and across both islands will allow both Co-operatives to be even more responsive and more relevant, building on the Foodstuffs heritage as customer-focused, and along the journey to becoming customer driven,” said David Ciancio, Dunnhumby’s global head of Grocery Retail.
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