Forme Spa, other NZ retailers recognised at the 2019 Retail NZ Awards

Day spa Forme Spa & Wellbeing’s Parnell store was named overall Supreme Large Retailer and Black Door Gallery won Overall Supreme Small Retailer at the 2019 Retail NZ Awards.

Forme Spa also won an award for the Customer Experience (large retailer) category while Wellington e-commerce retailer adulttoymegastore.co.nz won the Omnichannel Award with its digitally-focused offering.

Christchurch’s Hair Art & Beauty bagged the Investment in People Award and Auckland’s The Beer Spot won the Innovation Award. The Customer Experience Award (small retailer) was won by The Christmas Hut in Christchurch.

“Retail is a really competitive business, and successful retailers need to offer a great customer experience, innovate continuously, invest in their people and increasingly work seamlessly across digital and physical channels,” said Greg Harford, Retail NZ’s chief executive. 

Harford said the judges of the 2019 Retail NZ Awards were impressed with the offerings of all the finalists, and the entries show that outstanding retail experiences are alive and well right throughout New Zealand.

“Retail NZ would like to congratulate all the winners, runners-up and highly commended retailers who featured in tonight’s awards. It’s great to see so many excellent retailers shining through.”

Read the full list of awards below:

Customer Experience Award – Small Retailer

Winner: The Christmas Hut, Christchurch

Runner-up: Eyebright Country Store, Nelson

Highly Commended: Pic’s Peanut Butter World, Nelson

Customer Experience Award – Large Retailer

Winner: Forme Spa & Wellbeing, Parnell

Runner-up: Glengarry Victoria Park, Auckland

Highly Commended: Crystal Laundromat, Massey

Investment in People Award

Winner: Hair Art & Beauty, Christchurch

Runner-up: Global Baby, Auckland

Highly Commended: Glengarry Victoria Park, Auckland

Innovation Award


Winner: The Beer Spot, Auckland

Runner-up: Vines Village Café, Blenheim

Highly Commended: Untouched World, Wanaka

Visual Merchandising Award

Winner: Black Door Gallery, Auckland

Runner-up: Miller Road Fragrance Studio, Auckland

Highly Commended: Bianca Lorenne, New Plymouth

Omnichannel Award 

Winner: adulttoymegastore.co.nz

Runner-up: Showcase Jewellers, Te Awamutu

Highly Commended: Devonport Chocolates, Auckland

People’s Choice Award 

Winner: NZ Direct, Queenstown

Runner-up: Not Socks, Christchurch

Highly Commended: Craze Fashion, Kaiapoi

Supreme Award:

Best Overall Large Retailer – Forme Spa & Wellbeing, Parnell

Best Overall Small Retailer – Black Door Gallery, Auckland

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