Day spa Forme Spa & Wellbeing’s Parnell store was named overall Supreme Large Retailer and Black Door Gallery won Overall Supreme Small Retailer at the 2019 Retail NZ Awards.
Forme Spa also won an award for the Customer Experience (large retailer) category while Wellington e-commerce retailer adulttoymegastore.co.nz won the Omnichannel Award with its digitally-focused offering.
Christchurch’s Hair Art & Beauty bagged the Investment in People Award and Auckland’s The Beer Spot won the Innovation Award. The Customer Experience Award (small retailer) was won by The Christmas Hut in Christchurch.
“Retail is a really competitive business, and successful retailers need to offer a great customer experience, innovate continuously, invest in their people and increasingly work seamlessly across digital and physical channels,” said Greg Harford, Retail NZ’s chief executive.
Harford said the judges of the 2019 Retail NZ Awards were impressed with the offerings of all the finalists, and the entries show that outstanding retail experiences are alive and well right throughout New Zealand.
“Retail NZ would like to congratulate all the winners, runners-up and highly commended retailers who featured in tonight’s awards. It’s great to see so many excellent retailers shining through.”
Read the full list of awards below:
Customer Experience Award – Small Retailer
Winner: The Christmas Hut, Christchurch
Runner-up: Eyebright Country Store, Nelson
Highly Commended: Pic’s Peanut Butter World, Nelson
Customer Experience Award – Large Retailer
Winner: Forme Spa & Wellbeing, Parnell
Runner-up: Glengarry Victoria Park, Auckland
Highly Commended: Crystal Laundromat, Massey
Investment in People Award
Winner: Hair Art & Beauty, Christchurch
Runner-up: Global Baby, Auckland
Highly Commended: Glengarry Victoria Park, Auckland
Winner: The Beer Spot, Auckland
Runner-up: Vines Village Café, Blenheim
Highly Commended: Untouched World, Wanaka
Visual Merchandising Award
Winner: Black Door Gallery, Auckland
Runner-up: Miller Road Fragrance Studio, Auckland
Highly Commended: Bianca Lorenne, New Plymouth
Runner-up: Showcase Jewellers, Te Awamutu
Highly Commended: Devonport Chocolates, Auckland
People’s Choice Award
Winner: NZ Direct, Queenstown
Runner-up: Not Socks, Christchurch
Highly Commended: Craze Fashion, Kaiapoi
Best Overall Large Retailer – Forme Spa & Wellbeing, Parnell
Best Overall Small Retailer – Black Door Gallery, Auckland