StockX COO on the importance of fast shipping to improve CX, drive growth

As the resale market continues to grow, leading fashion and sneaker reseller StockX is taking steps to improve the process of buying and selling authenticated, pre-owned products online.  Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days.  Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process. Unlike other produ

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