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Store managers are the kingpins

Take your best and worst performing stores. Say the top and bottom 10 per cent. Now rate your managers on a scale of one to four with four being good and one being poor. Now compare the best and worst performing stores to your best and worst store managers. Hardly rocket science but you will doubtlessly not be surprised at the result. Yes – the top stores have the best managers and the worst stores have the worst managers. Now replace a poor manager with a good manager and guess what happ

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