Why do some retail companies fail to respond to renewed leadership whilst others spring back with miraculous speed? How often are the right words spoken and the message well-received only to have an adulterated version emerge at the rock-face? The answer might lie within the complexities of an impervious layer that plagues many a debilitated retailer. An ecosystem of impaired colonies whose malignant objective is survival at any cost – irrespective of resultant adversity. Allowed to
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