Dick Smith warranties to be upheld

Dick smithDick Smith customers have been assured their product warranties will be honoured.

The Warranty Group said it will honour valid claims under extended warranties sold on every product at Dick Smith to date. The Warranty Group has been the exclusive provider of extended warranty services for Dick Smith since 2008. The acquisition of Dick Smith’s online business by Kogan does not impact The Warranty Group, as all extended warranties were sold prior to the acquisition.

All warranties sold in Australia and New Zealand, accounting for more than $2 million in total retail value, will be covered.

This includes 135,000 extended warranties that were left exposed when Dick Smith went into receivership in January.

“The closure of Dick Smith retail stores is unfortunate and we want to give our loyal customers the peace of mind we promised when they chose to buy products from Dick Smith,” The Warranty Group’s director of sales for Southeast Asia Hemaka Perera said. “In difficult times, it is important that The Warranty Group does everything it can to inspire market confidence and provide comfort to consumers who put their trust in retailers.”

The good news comes a day after online retail giant Kogan.com’s announcement it had acquired Dick Smith’s online business.

The Warranty Group has been Dick Smith’s provider of extended warranty services since 2008. New Zealand, along with Australia, are key markets for The Warranty Group, accounting for over 25 per cent of its business in the Asia Pacific region and approximately 3.6 million customers across industries.

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