10 customer service mistakes

10 things about customer service you should never do: 1. Don’t tell staff ‘the customer is always right’. They know and you know that it ain’t so. If you have to say something, say the customer thinks they are always right, or that we should act as if the customer is right. 2. Don’t tell your staff to ‘be friendly’. Instead, employ friendly people and create an environment that encourages and enables authentic friendliness. 3. Don’t put a sign anywhere to communicate nega

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