Top cafe crowned

coffeeFor the second year running, Wild Bean Café has come out on top in the consumer satisfaction stakes for coffee, according to Canstar Blue.

Wild Bean Cafe received five star ratings across the majority of the categories consumers were surveyed on.

Canstar New Zealand GM, Derek Bonnar said Wild Bean Café’s attitude towards good customer service, value for money, and convenience is appreciated by its customers.

“Canstar is thrilled to see Wild Bean Cafe claim two wins in a row. They have developed a café model that consistently delivers high customer satisfaction, quality and convenience, in a competitive market,” Bonner said.

Columbus Coffee came in second place as Kiwi’s preferred coffee retailer, followed by Gloria Jean’s Coffee, and McCafe.

The survey indicates that coffee and cafes have become ingrained in NZ culture, even usurping the company meeting room, with one sixth of Kiwis regularly holding business meetings in a local café.

On average we’re spending $13.67 a week on coffee from coffee shops, or $710 a year.

The survey asked respondents to rate coffee shop chains across eight categories:
1. Value for money
2. Customer service
3. Taste of coffee
4. Taste of other made drinks (e.g. frappucino, iced drinks)
5. Quality of food
6. Loyalty program
7. Consistency across stores
8. Overall satisfaction.


You have 7 articles remaining. Unlock 15 free articles a month, it’s free.