Ryan Baker has worked at Bunnings for 22 years. Here’s why

Bunnings’ chief customer officer Ryan Baker has worked at the hardware chain for more than 20 years. Here, he shares insights into the company’s evolution and culture, and his own career journey. Inside Retail: What has your career journey been like, and how has it shaped your approach to leadership and customer service? Ryan Baker: I started my career at a local supermarket chain in Queensland, which is where my love of retail began. It wasn’t long after that I joined the Bunnings tea

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