customer experience Archives - Inside Retail
Charmaine Chua, head of product at Love, Bonito, explains lessons learned in creating a strong customer experience.
Why being a great retailer is fundamental to the customer experience.
Tech, transformation, digital marketing professionals in demand.
Innovation is not the cohort of the elite but the compulsion of those encountering the mundane, impractical or unjust.
Retailers talk about loss prevention, but with so much at stake what about abandoned sales prevention?
Retailers need to remove the rose tinted spectacles and question the practicability of ivory tower initiatives.
We are ending up with a ‘tick the box’ process based industry and dumbing down retail models, experience and talent.
New research examines the key milestones in the evolution of customer experience to chart the store of tomorrow.
Analysing the key roles that shape, colour, texture, sound and taste play in customer experience.
Brian Walker laments the lack of targeted offers by retailers to customers.
Brian Walker looks at the many facets of the customer experience.