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Omnichannel

Omnichannel Archives

Coles pockets $1 billion profit as Smarter Selling pays off

While Covid-19 lockdowns and a trend towards local shopping continues to challenge Coles, boss Steven Cain is optimistic...

Streamlining order fulfilment process for shipping success in ANZ

The ANZ e-commerce market experienced five years worth of growth in just six months from March 2020.

R.M. Williams’ major digital investment to drive global expansion

R.M. Williams undergoes major digital transformation to provide more convenience to customers.

The cost of delivery: Gig workers speak up

Delivery drivers highlight health and safety risks and call for better protection during Covid outbreak.

HP set to receive clearance for retail price management of online store

Interested parties now have the opportunity to make submissions on the commission’s preliminary decision until August 20...

How livestreaming is driving e-commerce sales in China

Livestreaming is proving to be a lucrative business in China with brands reporting a higher return on invetment than tra...

Oh Canada: The next stop in Grace Loves Lace’s global expansion

Australian bridal retailer Grace Loves Lace is opening its first Canadian showroom this month following unwavering succe...

Forget Amazon Go, experts reveal the supermarket of the future

A22 turns the traditional supermarket on its head, stripping back aisles and utilising space for education and entertain...

Countdown to build Metro supermarket in repurposed Wanaka service station

Countdown says the store – the first Metro to be built in the South Island – will stock a “curated grocery range” and su...

H&M: ‘Marketplaces in Asia are ahead of the rest of the world’

Here's why the fast fashion giant is increasingly looking to third-party platforms like Zalora to grow.

Foodstuffs South Island launches online shopping – town by town

Both the supermarket chains also offer ‘Click & Collect’ where customers can choose a store to collect their orders.

How retailers are racing to meet the needs of older online shoppers

As baby boomers become the fastest growing group of online shoppers, retailers are battling to become their go-to destin...

Ikea set to deliver update on NZ operation, not deterred by Covid-19

The Swedish furniture and homewares firm has been rumoured to launch in the next several months.

Why supermarkets are investing in payment platforms

Major supermarkets are investing heavily in payment platforms in a bid to deliver a seamless customer experience that ri...

Good. Different? Aldi follows rivals on self-service and e-commerce

Aldi Australia is rolling out self-service technology to select stores in NSW and taking its first steps in e-commerce.

Accent Group distribution rights grow with Next Athleisure, Glue buy up

CEO Daniel Agostinelli says Glue Store's store network will be growing under Accent's leadership.

Analysis: Will older Asian consumers cling to e-commerce post-Covid?

Older online shoppers have long been viewed as the last barrier to full scale generational e-comm adoption, but the pand...

An insider’s look into Lego’s digital strategy

After a rollercoaster year, Danish toy giant Lego’s online sales are now on par with its in-store sales,

How Pandora’s digital formula boosted sales during the pandemic

Pandora exec talks about the expansion of the jewellery giant's Virtual Try-On and other digital firsts.

Can the Google Store take a bite out of Apple?

Google’s decision to invest in bricks-and-mortar retail proves that there’s still power in the in-store experience.