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Omnichannel

Omnichannel Archives

Cue Clothing CIO Shane Lenton

How Cue is bringing the best of online to its physical stores

Video stylists and multichannel wishlists are changing how the retailer sells to customers.

Will the global furniture boom continue into 2021?

The furniture industry has seen some strong tailwinds in 2020, as customers continue spending more time at home. But wi...
cards

Online, card spending rise in September, post lockdown

Spending online surged in September, but by a lesser amount than when Auckland was in lockdown in August.

Why it’s time retailers finally pay attention to older customers

Retailers would be wise to engage the growing number of older consumers who have embraced e-commerce in recent months.

No more ‘vanilla’: Freedom CEO reveals major turnaround plans

Here's why the Australian furniture retailer is returning to its design-led roots in its latest rebrand.
Image of smartphone

Analysis: Stop forcing your customers to switch channels

Retailers need to focus on making it easy for customers to buy from them, on- or offline.

Adore Beauty looks to raise A$269.5 million in IPO

Adore Beauty has today launched a prospectus with the Australian Securities and Investments Commission to list on the Au...
A group of Nike sneakers

Analysis: How Nike is boosting growth through DTC and digital

In its latest results, the retail giant revealed encouraging signs of recovery from the pandemic. Here's what's driving ...
Countdown Grenada eStore

Countdown opens Wellington eStore to fulfill online demand

Countdown has opened a purpose-built, permanent eStore in Wellington to serve rising demand for online grocery shopping ...
Forever New campaign

Inside Forever New’s global expansion

Australian womenswear brand Forever New unveiled its relaunched international site several days ago, now servicing 19 co...
Wardini Books

Wardini Books named New Zealand’s best book store

Hawkes Bay’s bookstore Wardini Books has won the Nielsen Bookshop of the Year title for 2020.
Older online shopper

Online shoppers say delivery costs, customer service drive brand loyalty

The Covid-19 pandemic has reshaped consumer expectations of online shopping according to new research from Emarsys.
Online shopping from home

NZ online spending soars in August

New Zealand online retail sales in August surged as another wave of lockdowns took effect.
Group of three teenage girls

Here’s why Gen Z hates your brand

Retailers must take note of the changing values and expectations of Generation Z before it comes into its full economic ...

Mosaic Brands expects online growth to continue into future

The group's online sales grew 14.7 per cent year-on-year.

Failed at omnichannel? Don’t assume e-commerce will save you

Contributor Nathan Bush says failed omnichannel retailers shouldn’t count on success by shifting online.

Welcome to the digital evolution

The unprecedented self-isolation of Australians nationwide forced retailers to rethink their digital initiatives fast. H...
Image of a man and woman hiking

Super Retail Group raising A$203 million to grow omnichannel business

Rebel owner says sales growth has returned to pre-COVID levels as it taps shareholders for capital.

Omnichannel retail: Is it really the answer?

Often seen as the holy grail of modern retail, omnichannel may not actually deliver the value that so many expect.

COVID-19: E-commerce ups its game

Here are some of the challenges e-commerce businesses face in the time of coronavirus.