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Omnichannel

Omnichannel Archives

Meet the Zara of Southeast Asia

Thai womenswear brand Pomelo has big plans to beat Zara, H&M and Uniqlo at their own game. Here’s how.

Why Coles’ CEO isn’t counting his roast chickens before they hatch

Coles records a strong first half but reduced immigration threatens future growth.

Adidas, Arket, Patagonia: Breathing new life into kidswear via rental

H&M’s Nordic clothing line Arket seizes an opportunity to prolong the lifespan of its garments.

Buying Bridgerton: How hit TV shows are influencing retail

With consumers growing cynical towards traditional advertising methods, retailers are capitalising on ‘cool’ content.
Tiktok Douyin

TikTok shopping is coming. Here’s how it’s working in China

Douyin, China’s version of TikTok, pulled in 20.8 billion RMB during its first ever shopping festival in January.

How the world’s largest health and beauty retailer is going after Gen Z

Hong Kong's A.S. Watson has just unveiled a two-hour delivery service as part of a big investment in digital.

Five minutes with Doug Low, Incu

Incu CEO Doug Low shares the lessons he learnt from 2020 and who he’d invite to his dream Zoom chat.

What Google Singapore learned about e-commerce during the pandemic

As the home of Southeast Asia’s biggest e-commerce companies, Singapore shopping trends are a good indicator of where on...

JB Hi-Fi and Super Retail: Here’s why they killed it in 2020

JB Hi-Fi and Super Retail Group emerged from the past year stronger than anyone could have anticipated. Here are the sec...

Why customer experience is critical to long-term retail success

More than half of organisations in Apac plan to invest more into customer-service software this year.

How the ‘great dispersion’ is set to transform retail brands

Shoppers may be shifting away from cities, shopping centres and high streets, but here’s how big retailers are creativel...
Senreve handbag

Senreve: Welcome to the new world of luxury

Senreve co-founder Coral Chung discusses Asian expansion and elitism in the fashion industry.

Kmart’s next turnaround? Digital

Analysts see the retailer’s recent partnership with Catch as a much-needed boost to its digital capabilities.
intellectual disability retail

What it’s like to shop as a person with an intellectual disability

Alex Elliot and Ella Darling, project workers from Council for Intellectual Disability, share their experiences of navig...
sketchers

How Skechers is stepping up the fun factor

Skechers Southeast Asia has introduced a string of creative collaborations to keep consumers engaged with the sports and...