Omnichannel
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Kmart’s next turnaround? Digital
Over the last few years, Kmart has completed one of the most successful turnarounds in Australian retail, lifting annual sales by nearly 40 per cent between 2014-2019 to dominate the discount department store ...
Omnichannel Archives
Why Pomelo is betting big on stores in Southeast Asia
Over the past two years, online women’s fashion business Pomelo has expanded rapidly offline, building up a network of 2...
Behind the success of Japanese retailer Books Kinokuniya
Where many megastores around the world have faltered amid competition from online retailers and ebooks, Books Kinokuniya...
Why luxury retailers must go above and beyond on service
The luxury consumer, in particular, needs to feel valued. Appreciated. And it does take a certain skill set to make that...
Talking tech with Endeavour X
Dan Murphy’s has launched numerous tech innovations this year to bring convenience, safety and speed to the customer exp...
Online beauty in 3D: Behind the creation of Charlotte Tilbury’s virtual store
British beauty brand Charlotte Tilbury is driving digital connections with consumers through virtual store.
Why The Iconic co-founder’s cannabis company is attracting celebrities
The Iconic co-founder Finn Age Hänsel shares the challenges of running a cannabis business and his plans for entering Au...
Cheers! How liquor brands can prepare for the festive season
The pandemic has changed how consumers work, shop – and drink. Here's what retailers need to know in the lead-up to Chri...
Chipotle shows that digital restaurants are the future
Chipotle’s chief development officer shares the strategy behind the chain’s digital restaurants.
Why Christmas will be very different for retailers this year
Why Kiwi retailers should reimagine their e-commerce offerings to be successful in the years to come.
Analysis: Here’s what Singles Day says about the future of retail
It's the Godzilla of sales - and here's what the rest of the global retail industry can learn from it.
Tax take from offshore e-commerce sites set to hit $100 million
New Zealand’s tough stance on collecting tax from offshore companies selling to locals online has brought in $95.2 milli...
Countdown posts solid growth as e-commerce surges
Woolworths' Countdown business saw sales grow 6.9 per cent during the quarter to $1.8 billion, while online sales rose 5...
What Walmart’s e-commerce labs tell us about the future of retail
Retailers around the world are powering forward with innovative digital concepts to improve the customer experience.
Once bitten, twice shy: Why retailers will be nervous of a Covid Christmas
While retailers will welcome the Christmas sales boost, the silly season is set to put immense pressure on supply chains...
Here’s what Black Friday 2020 will look like
Discounts will spread over more days, technology will manage queues - and there will be a lot of online shopping.
