Opinion News - Inside Retail NZ

Understanding Amazon’s revolutionary store format

The online giant’s latest retail brainwave has the potential to take customer interaction to a whole new level.

Bartering: Why this old retail trend will make a comeback

New technology is converging to make it possible.

Any elephants in the room?

For all the projects, training schemes, improvement programmes and fast-track systems, retail still finds itself as a last resort to prospective employees.

When was the last time you measured your customer service?

Why are retailers focused on ‘experience’ when they can’t get basic customer care right?

How to beat the machine

Brian Walker on the power of storytelling in retail.

Department stores are not doomed

Take a look at who’s doing it right

Retail’s plastic onion

A proposed cutback of the single-use checkout bag is but a diversionary ploy

What landlords assume about retailers

If you build the stage, who will come to act on it?

Do you own the retail space?

What invitation do you have to play in the great game of retail?

Beyond fabricated ambience, into retail auras

Retailers invest millions of dollars fabricating store ambience, so why doesn’t it always work?

Is the discounting drug worse than the illness?

The true measure of a retailer’s ability is the management of its gross profit.

When bots do the buying where is the value in shopping?

The “weekly shop” will soon be consigned to retail history.