Opinion News - Inside Retail NZ

bigstock-222994498-china-shopper

The relationship between online and physical retail? It’s complicated.

What we can glean from the past Christmas trading season.

customer-woman-supermarket

The great loyalty swindle

Forget everything you think you know about customer loyalty.

delivery1 (1)

Why the last mile is the most exciting part of retail right now

Here’s who is on the cutting edge of last-mile delivery.

walmart (1)

What Walmart can teach retail

Three lessons that apply to any retailer.

Dominos-Ford-robot-car-delivery

Retailers that meet the demands of irrational, emotional customers will survive

Learning from Domino’s, Woolworths and 7-Eleven.

exec

What plagues retail today?

Manager remuneration, corporate sterility and business EI.

Shop clerk woman sorting cheese in the supermarket display to se

Supermarkets are becoming unrecognisable – and that’s a good thing

Why you’re seeing more sophisticated delicatessens and artisan cheese stations.

Amazon go store

Understanding Amazon’s revolutionary store format

The online giant’s latest retail brainwave has the potential to take customer interaction to a whole new level.

online shopping

Bartering: Why this old retail trend will make a comeback

New technology is converging to make it possible.

business-plan-meeting

Any elephants in the room?

For all the projects, training schemes, improvement programmes and fast-track systems, retail still finds itself as a last resort to prospective employees.

customer

When was the last time you measured your customer service?

Why are retailers focused on ‘experience’ when they can’t get basic customer care right?

business technology, pricing strategy

How to beat the machine

Brian Walker on the power of storytelling in retail.

Latest Poll

Easter trading
Should retailers be allowed to open on Easter Sunday?
x

SUBSCRIBE
FREE NEWS BRIEFS Get breaking news delivered