Key Advice for Retail Industry Professionals - Inside FMCG
CEO talks competing with global brands and putting the customer first.
“Follow up at least three times” and other lessons from Ettitude founder Pheobe Yu.
Opinion: One small change makes the difference in turning a profit.
Sponsored: When mistakes occur, retaining a customer is often determined by what happens next.
It’s becoming difficult to switch off from the workplace.
Changes to the Employment Relations Act set to come into effect 6 May.
Directors complain about “huge volume of information” they have to wade through.
Nothing has changed in over 20 years.
For all the projects, training schemes, improvement programmes and fast-track systems, retail still finds itself as a last resort to prospective employees.
Why are retailers focused on ‘experience’ when they can’t get basic customer care right?
A proposed cutback of the single-use checkout bag is but a diversionary ploy
Retailers invest millions of dollars fabricating store ambience, so why doesn’t it always work?