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Brian Walker

Brian Walker is founder and CEO of Retail Doctor Group, a retail advisory and consultancy group and the Australian elected partner member of the global retail expert’s alliance Ebeltoft Group.

From the author

Management

The common thread in retail failures

A look at common traits in the recent failures of major retail chains.
Management

Competitive advantage during global uncertainties

Despite significant global uncertainties at present, informed retailers can look forward to a strong FY16/17.
Customer

Who are your customers really?

Why classic demographic segmentation models are no longer enough for retailers.
Mobile

The future of s-commerce

Examining the role of social commerce in the establishing of a major Chinese e-marketplace.
Omnichannel

The paradox of omnichannel

What does it take to become seamless omnichannel retailers?
Store design

A new trend in homewares retail

A look at a trend in homewares retailing whereby stores are designed to feel like homes.
Supply chain

Solving the ‘last mile’ delivery challenge

A look at Penguin Pick-Up, an innovative logistics solution for retailers in Canada.
Store design

Inside Starbucks’ Reserve Roastery Seattle flagship

Retail innovation and fantasy at Starbucks Reserve Roastery and Tasting Room.
Store tech

Ikea shakes up store format with digital hybrids

Swedish furniture giant augments its standard warehouse store network with new formats.
Auto

Disruption and used car salesmen

Brian Walker looks at a disruptor shaking up the US auto industry.
Management

Homebase challenges ahead as Bunnings enters UK

Brian Walker on the obstacles facing Wesfarmers in Britain.
Customer

Building the pre and post purchase customer experience

Brian Walker laments the lack of targeted offers by retailers to customers.
Marketing

Why mobile and social media are revolutionising retail

Shopping through social media will become the one of next waves, writes Brian Walker.
Supply chain

How to consider retail distribution

We are witnessing a shift from the universal to the highly individualistic consumer, writes Brian Walker.
Marketing

How to communicate change

Brian Walker lays out the new model for adapting to change.

How to breed innovation

Brian Walker presents part two of his coverage of innovation.
Management

Are we innovative retailers?

Brian Walker discusses retailers, idea incubation, and changing insights.
Management

Where is the power?

The physical store experience needs to be dialled up, says Brian Walker.
Management

When a strategy wastes time and money

Brian Walker asks, what is strategy without change?
Customer

Designing the real customer experience

Brian Walker looks at the many facets of the customer experience.