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Are stores destined to become micro-fulfilment centres?

At the height of the Covid-19 pandemic in Australia, we saw physical retail stores, except for those experiencing panic buying, become collateral damage. As people stayed in their homes, purchases became more digital than ever. As a result, online retail skyrocketed, with some retailers reporting a 400 to 600 per cent or more increase in online sales. With Melbourne back in lockdown, many retailers have had to shut their stores again. This mass shift to online retail has pushed more retailers to