People are the soul and heartbeat of any business and no more so, than in retail. Yet we see an orchestrated stifling of human tenacity in many of a corporate quest for sameness. This compulsion for conformity is nothing other than a guise by ambivalent support offices and ivory towers. A contrived manipulation of process and compliance with little regard or understanding of retail actuality. Sure, these tools have a part to play in delivering consistency that provides a familiarity the customer
