Specsavers has chosen Accenture to help manage its technology as the high street optician prepares to become a digital business. Under the terms of the five-year agreement Accenture will support Specsavers’ applications and event monitoring to manage the performance of all of Specsavers’ business transactions. The agreement is designed to help Specsavers reduce operating costs, improve speed to market, and increase the quality of its products and services. Accenture will provide Specsavers w
ith application maintenance, development, testing and infrastructure monitoring services across its IT landscape in 10 countries, namely New Zealand, Australia, Denmark, Finland, Ireland, Norway, Sweden, Spain, the Netherlands, and the UK. The goal of the project, which includes helping Specsavers consolidate its existing technology landscape and support the useful life of legacy applications, is to provide Specsavers with a more manageable application portfolio, with decreased risk and enhanced business services, and enable the company to focus on its goal of becoming a digital business.
“Providing our customers with a great experience is at the heart of everything we do,” said Phil Pavitt, global chief information officer of Specsavers. “We want to deliver a superior service and make it easy for people to interact with us. By delivering cost savings and efficiencies, Accenture will help us provide our customers with an enhanced experience.”
Matt Prebble, MD of Accenture’s retail practice in the UK and Ireland, said, “Consumers expect to be able to buy seamlessly from a retailer across any channel and at any time. We look forward to helping Specsavers reduce application and technology deployment times by providing continuous service improvement and enabling it to accelerate its move to digitise its business.”
Emma McGuigan, senior MD in Accenture Technology in the UK and Ireland said, “A strong IT infrastructure is critical to becoming digital, and businesses can no longer rely on all of the applications they once did. To compete based on agility and speed, companies need to take these important steps towards faster, flexible and more liquid applications to support dynamic business needs. Specsavers’ investment in its applications and infrastructure will help the company prepare for its future, support revenue growth and defend its market position. In addition, it paves the way to create new opportunities to serve its customers better.”
The staff at Specsavers Gisborne have been named the best customer service team in the whole Asia-Pacific region.
