The retail and hospitality industry is continuing to exceed national SME growth, with almost 40 per cent of SME business operators in the sector reporting a revenue increase in the past 12 months, and nearly as many expecting more growth in the year ahead.
According to the latest MYOB business monitor of over 1000 SME operators nationwide, 39 per cent of SMEs in the retail and hospitality sector reported an increase in revenue over the past year compared to a national SME average of 31 per cent. Business operators in the sector made up over 11 per cent of the total respondent sample.
MYOB New Zealand GM, James Scollay, says the retail and hospitality sector has had another solid 12 months, following several challenging years. “The sector has continued to consolidate its gains, establishing itself as one of the leading lights of the economy – and confidence is high for this trend to continue in the year ahead.”
In the year ahead to September 2016, 37 per cent of retailers and hospitality business operators expect to see a further increase in revenue, again ahead of the SME average of 34 per cent. Businesses in the sector are currently seeing significantly higher sales, with 39 per cent reporting more activity in the current quarter.
Competition in the sector
Competitive activity is the greatest concern for operators in the retail and hospitality industry over the coming year, with 28 per cent reporting pressure, followed closely by those expecting pressure on price margins and profitability at 27 per cent. Attracting new customers is another key concern for retailers, at 24 per cent, while 23 per cent report feeling pressure from cash flow.
Most connected industry
SMEs in the retail and hospitality industry have embraced the opportunities of the digital economy, with the highest level of online engagement of any of the sectors surveyed.
While a national average of 46 per cent of SME business operators have no online presence, just 18 per cent in the retail and hospitality industry are not online. SMEs in the sector are more than twice as likely to have both a website and social media, at 42 per cent (20 per cent average), while a further 22 per cent operate just a website and 14 per cent solely use social media to connect with customers online.
Scollay says a strong use of online technology is a significant factor in a range of performance measures, from increasing revenue to better customer engagement, and the retail and hospitality sector is continuing to grow ahead of other sectors.
“The retail and hospitality sector is particularly good at using technology to benefit business,” says Scollay. “In the face of stiff competition from offshore retailers in particular, it’s great to see local industry ramping up its online presence.”
Pay on the rise, but fewer full time roles
Almost a third of the retail and hospitality sector plan to increase their employees’ pay within the next 12 months, with 29 per cent indicating a pay rise, compared to the national average of 20 per cent. The number of businesses increasing their part time staff at 16 per cent is also above the SME average of 11 per cent, though fewer full time roles will be available in the sector in the next year (six per cent increase, compared to nine per cent SME average).
Over a third of operators in the retail and hospitality industry plan to offset pressure on margins by increasing prices and margins on products and services – well over the 25 per cent national average. When it comes to marketing, the sector is investing heavily in online advertising, with 34 per cent planning to increase their investment in online advertising in 2016, while spending on offline advertising will increase by just 18 per cent.
Happy work/life balance
The majority of SME operators in the retail and hospitality sector are satisfied with their work/life balance, with 62 per cent reporting they are happy with their current lifestyle.
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Nerine Zoio: nerine@insideretail.co.nz
