Customer service will make or break you

Recently I completed a home renovation project. As part of the process I decided to install a new spa pool. I thought that buying a spa pool, or hot tub as some people call it, would be a straightforward process. I had heard of an international manufacturer named Hot Spring Spas who have a dealer nearby. They advertise a lot so I was aware of the brand. So, early one Saturday afternoon, with the kids sporting commitments completed, I set out for the Hot Spring Spas showroom. As I walked into the

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